Frequently Asked Questions
Everything you need to know about our products, shipping, and sustainable craftsmanship.
What materials are used in WANT Les Essentiels products?
We prioritize premium, sustainable materials including organic cotton, recycled nylon, and high-quality Italian leathers sourced from LWG-certified tanneries to ensure durability and ethical production.
How should I care for my leather bag or footwear?
To maintain the longevity of your items, we recommend cleaning with a soft, damp cloth and applying a high-quality leather conditioner periodically. Store your products in the provided dust bag when not in use.
What is your global shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times vary by region, generally ranging from 3 to 7 business days for international destinations.
What is your return and exchange policy?
We accept returns and exchanges on all full-priced items within 14 days of delivery, provided they are in original, unworn condition with all tags and packaging intact.
Do you offer a warranty on your products?
Yes, we offer a one-year limited warranty covering manufacturing defects. This does not include normal wear and tear, neglect, or accidents.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.